This policy describes information handled through the New Castle Housing Authority website. It does not replace privacy notices that apply to housing applications or program records.
Contact information you provide
If you contact us, we receive the information you choose to provide, such as your name, email address, telephone number, and message. We use that information to respond and route your inquiry. The website contact form is intended to send messages to Martha at NewCastleHA.org. It is not a housing application or an emergency service.
Do not send Social Security numbers, financial account details, medical information, or supporting application documents through this form.
Technical information and browser storage
Website hosting services may process technical information such as your IP address, browser type, and requested pages to deliver and protect the website. The TextMyGov service may use browser storage or cookies as part of its widget. The website does not save a separate widget dismissal preference.
Third-party services
The TextMyGov widget connects to TextMyGov when shown. TextMyGov handles information submitted through its service under its own policies and Opt-In Terms and Conditions. Opening an embedded map connects to Google. The Google Privacy Policy applies to that service. The online waitlist is operated on a separate website; review the notices provided there before submitting information.
Records, disclosure, and retention
Information sent to the Housing Authority may become an agency record and may be subject to applicable retention requirements or public-records disclosure rules. Do not assume that information sent by email or through the contact form is confidential. Contact the office with questions about handling or retention of your information.
Security and your choices
No website or email service can guarantee absolute security. You may contact the office by telephone or in person instead of using an online service. To ask about information you have provided or report a privacy concern, email Martha at NewCastleHA.org or call (765) 529-1517.
Policy updates
Changes to this policy will be posted on this page. Review date: September 5, 2026.